cdb44 Privacy
Policy

When you register for a cdb44 account, use our platform, or interact with our support team, we collect certain categories of personal data. The table below summarises what we collect and the context in which we collect it.

Data You Provide Voluntarily

Beyond the mandatory registration fields, you may voluntarily provide additional information such as your preferred city or region within Bangladesh (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Cox's Bazar) when contacting our support team or completing a responsible gaming self-assessment. This supplementary information helps us tailor our service communications to be more relevant to your location.

Data Collected Automatically

When you visit cdb44.net, our servers automatically record technical data including your IP address, the pages you view, the links you click, and the duration of your session. This data is collected for platform security, fraud detection, and service performance analysis. It does not on its own identify you as a named individual but may be combined with account data where necessary to investigate suspected misuse.

cdb44 processes your personal data only where we have a lawful basis for doing so. The primary bases on which we rely are: performance of a contract with you (i.e., your cdb44 membership), compliance with a legal obligation, our legitimate interests in operating a secure and fair platform, and — where applicable — your consent.

Service Delivery

• Creating and managing your cdb44 member account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Calculating and crediting VIP loyalty points, cashback, and bonus awards.
• Providing access to sports betting markets, live casino tables, and slot games.
• Delivering customer support via live chat and email.

Compliance & Security

• Verifying your identity and age (18+) in accordance with our Know Your Customer (KYC) obligations.
• Monitoring transactions for anti-money laundering (AML) compliance purposes.
• Detecting and preventing fraud, collusion, account duplication, and bonus abuse.
• Maintaining audit logs required for internal compliance review.
• Enforcing our Terms & Conditions, including managing self-exclusion requests.

Platform Improvement

• Analysing aggregated, anonymised usage patterns to improve site navigation and game discovery.
• Testing new features and page layouts to optimise member experience.
• Measuring the effectiveness of promotional campaigns and VIP tier engagement.

Marketing Communications

Where you have provided explicit consent, cdb44 may use your contact data (email address and mobile number) to send you promotional messages about relevant offers, VIP programme updates, seasonal promotions (such as Eid, Pohela Boishakh, or IPL season offers), and new game releases. You may withdraw this consent at any time without affecting the legality of any processing carried out prior to withdrawal.

cdb44 does not sell, rent, or commercially transfer your personal data to any third party. We may, however, share data with the following categories of recipient where necessary to operate the platform or comply with legal obligations:

Payment Processing Partners

Transaction data — including your mobile wallet account reference and transaction amounts — is shared with our approved payment processing partners (bKash, Nagad, Rocket, Upay, and any future approved channel) solely for the purpose of executing and reconciling deposit and withdrawal instructions. These partners are contractually bound to use your data only for payment processing and are prohibited from using it for any other purpose.

Game Technology Providers

cdb44 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable game delivery and enforce fair-play obligations, a session token and player identifier (not your full personal details) may be passed to the relevant game provider for the duration of an active game session. Game providers receive only the data necessary to run the game and maintain fair play certification. They are not authorised to use this data for marketing or profiling purposes.

Regulatory & Law Enforcement Authorities

cdb44 will disclose personal data to competent authorities — including financial intelligence units and law enforcement agencies — where required to do so by applicable law, a court order, or a binding regulatory directive. We may also proactively report suspicious transactions in accordance with our AML obligations. Where permitted, we will notify you of any such disclosure.

Professional Advisers

We may share limited personal data with our legal counsel, accountants, and auditors where necessary for the provision of professional services. All such advisers are bound by confidentiality obligations no less protective than those set out in this Privacy Policy.

The cdb44 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to maintain your login session, and to understand how members navigate the platform. A cookie is a small text file placed on your device by a web server. Cookies do not execute programmes or deliver viruses to your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the cdb44 platform to function. They maintain your session state, keep you logged in, and remember your language preferences. Without these cookies, core services cannot be delivered. They cannot be disabled.
• Functional Cookies: These cookies remember choices you have made — such as your preferred deposit method or last game category visited — to provide a more personalised experience. They are not essential but improve usability significantly.
• Analytics Cookies: These cookies collect anonymised, aggregated data about how members use the platform, which pages are most visited, and where users encounter navigation difficulties. This information is used exclusively to improve the cdb44 platform.
• Security Cookies: These cookies help cdb44 detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour.

Managing Cookies

You can control cookie settings through your browser's privacy or settings panel. Most modern browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging into your cdb44 account and using key platform features. Disabling analytics or functional cookies will not affect your ability to place bets or access games.

Local Storage & Session Storage

In addition to cookies, cdb44 may use the browser's local storage and session storage APIs to cache non-sensitive preference data (such as your selected game category or display settings). This data is stored only on your device and is not transmitted to cdb44 servers unless it is needed to fulfil a specific request.

cdb44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods below reflect our standard practices:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

cdb44 applies a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis to reflect evolving threats and best practices.

Technical Safeguards

• TLS/SSL Encryption: All data in transit between your browser or app and our servers is encrypted using current TLS protocols.
• Data Encryption at Rest: Sensitive data fields — including identity documents, payment account references, and password hashes — are encrypted in our databases using AES-256 or equivalent standards.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their cdb44 accounts. Staff accounts with access to member data require 2FA as a mandatory control.
• Firewall & Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that alert the security team to anomalous access patterns.
• Penetration Testing: cdb44 conducts periodic penetration testing of its platform infrastructure and web application layer to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• Access to member personal data is granted on a strict need-to-know basis, governed by role-based access controls.
• All personnel with access to personal data are subject to confidentiality agreements and receive data protection training.
• A formal data breach response procedure is in place. In the event of a confirmed breach affecting member data, affected members will be notified without undue delay.

As a cdb44 member, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 8 below. We will respond to all valid requests within 10 business days.

• Right of Access: You have the right to request a copy of the personal data cdb44 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update many data fields directly through your account dashboard.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to our legal and regulatory retention obligations as described in Section 5.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a disputed data accuracy concern or a complaint about how your data has been used.
• Right to Data Portability: Where processing is based on your consent or on a contract, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on our legitimate interests, though such objections are subject to a balancing assessment.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about how cdb44 has handled your personal data, please contact our support team. All privacy-related enquiries are handled with strict confidentiality and are prioritised within our support queue.

How to Reach Us

You may contact the cdb44 data team via the following channel:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure prompt routing to the correct team.
• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget on the cdb44 platform. Our support agents are based in Bangladesh Standard Time (BST, UTC+6).

Policy Updates

cdb44 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or regulatory guidance. When material changes are made, we will notify registered members via email or an in-platform notification prior to the changes taking effect. The "Effective Date" at the top of this policy indicates when the current version was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.